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    How do I terminate a Stuck Pipe?

    • Product: Primo
    • Product Version: August 2016 Release
    • Relevant for Installation Type: Dedicated-Direct, MultiTenant-Direct, Local, Total Care

     

    Description

    Primo Pipe appears to be "stuck", not progressing for several hours or days. 

    Clicking 'Terminate' button does not seem to have any effect.

    Resolution

    The multi-threaded nature of Primo's Publishing Sub-system may occasionally cause a Database lock preventing the Pipe from progressing normally and preventing Primo from properly Terminating the pipe.

    If you suspect this may have occurred, please open a Case with Primo Support for additional analysis, and manual correction, if possible.

     

     


    • Article last edited: 26-September-2016