Problem Symptoms

• Primo with Alma
• Primo Authentication (aka replacement for PDS) is configured and working correctly
• User name appears correct in Primo
• My Accounts working correctly in Primo
• GetIt tab does not display request links
• Instead, recommends Sign In when already Signed In.

Cause

The pds url setting in Alma must be updated when Primo Authentication is first configured.

Resolution

1. In Alma go to Alma Configuration > General > General Configuration > Other Settings
2. Find one of the following rows using the parameter key column
   • For Sandbox testing find the row primo_test_pds_url [*1]
   • For Production use find the row primo_pds_url
3. Update the value in the parameter value column base on your Primo Authentication Profiles
   • For a PDS Profile: https://<pds_server>/pds?
   • For a non-PDS Profile: https://<Primo Base>/primo_library/libweb/webservices/rest/PDSUserInfo?
4. Click Save

[*1] see also https://knowledge.exlibrisgroup.com/Primo/Knowledge_Articles/How_to_allow_production_Alma_to_return_responses_to_a_sandbox_Primo

• Article last edited: 14-Aug-2019