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    Primo Authentication configured and working but Alma GetIt still wants me to sign in

    • Product: Primo with Alma
    • Relevant for Installation Type: Dedicated-Direct, Multi-Tenant Direct, Total Care, Local

    Problem Symptoms

    • Primo with Alma
    • Primo Authentication (aka replacement for PDS) is configured and working correctly
    • User name appears correct in Primo
    • My Accounts working correctly in Primo
    • GetIt tab does not display request links
    • Instead, recommends Sign In when already Signed In.


    The pds url setting in Alma must be updated when Primo Authentication is first configured.


    1. In Alma go to Alma Configuration > General > General Configuration > Other Settings
    2. Find one of the following rows using the parameter key column
      • For Sandbox testing find the row primo_test_pds_url [*1]
      • For Production use find the row primo_pds_url
    3. Update the value in the parameter value column base on your Primo Authentication Profiles
      • For a PDS Profile: https://<pds_server>/pds?
      • For a non-PDS Profile: https://<Primo Base>/primo_library/libweb/webservices/rest/PDSUserInfo?
    4. Click Save

    [*1] see also


    • Article last edited: 14-Aug-2019
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