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    Primo Service Pack failure due to no free space

    • Article Type: General
    • Product: Primo
    • Product Version: April 2015
    • Relevant for Installation Type: Local;

    Problem Symptoms
    - The Service Pack process seems to be taking a long time (e.g. more than one hour)
    - The Service Pack process was cancelled (e.g. the command `ps -ef | grep sp.install | grep -v grep` produces no results)
    - The file space completely filled up (e.g. the command `du -sh /exlibris` file system shows 100% utilization)
    - The $primo_install_service_pack/sp.4.9.1/logs/sp.log file contains the message "The apply process failed. Please contact exlibris support."
    - The $primo_install_service_pack/sp.4.9.1/logs/apply_patch_home.log.* file contains:

    error-No space left on device

    /exlibris/primo/p4_1/service_pack/sp.4.9.1/patchtool/bin/patchtool.xml:145: java.lang.RuntimeException: No space left on device

    This error will occur if there is not enough free file space to apply the Service Pack

    1. Create additional free space in /exlibris by moving, compressing, or removing files (see Additional Information for recommended articles
    2. Open a case with ExLibris Support to analyze and clean up the failed Service Pack

    Additional Information

    The Primo April 2015 release is sometimes referred to as SP 4.9.1.

    *Recommended Articles For Creating Free Space

    Category: Installation, Upgrade, Removal