Primo reports not opening in the Back Office due to incorrect URL

• Article Type: General
• Product: Primo

Problem Symptoms:
?€¢ When trying to open Primo reports in the Back Office blank page is opened.

Cause:
1. Alias is used to access Back Office instead of the full hostname.
2. Reports URL is incorrect, for example:
[primo]:160X/primo_publishing/admin/acegilogin.jsp?birt_report

Resolution:
?€¢ Go to BO > Advanced Configuration > General Configuration Wizard > Installation
?€¢ Check the Reporting Base URL
?€¢ Change to alias http://[primo].hosted.exlibrisgroup.com:1601/birt/frameset?__report=Report/
?€¢ Save & Continue
?€¢ Deploy Search Engine Configuration

• Article last edited: 11/21/2013