• Article Type: General
• Product: Primo

Problem Symptoms:
When trying to open Primo reports in the Back Office blank page is opened.

Cause:
1. Alias is used to access Back Office instead of the full hostname.
2. Reports URL is incorrect, for example:
[primo]:160X/primo_publishing/admin/acegilogin.jsp?birt_report

Resolution:

For Dedicated Direct Customers:
Go to BO > Advanced Configuration > General Configuration Wizard > Installation
Check the Reporting Base URL
Change to alias http://[primo].hosted.exlibrisgroup.com:1601/birt/frameset?__report=Report/
Save & Continue
Deploy Search Engine Configuration

For Multi-Tenant Customers: Use the Load Balancer address.

*** Hosted customers are recommended to use Primo Analytics.

• Article last edited: 12-jun-18