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    Primo reports not opening in the Back Office due to incorrect URL

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    • Article Type: General
    • Product: Primo

    Problem Symptoms:
    When trying to open Primo reports in the Back Office blank page is opened.

    Cause:
    1. Alias is used to access Back Office instead of the full hostname.
    2. Reports URL is incorrect, for example:
    [primo]:160X/primo_publishing/admin/acegilogin.jsp?birt_report

    Resolution:

    For Dedicated Direct Customers:
    Go to BO > Advanced Configuration > General Configuration Wizard > Installation
    Check the Reporting Base URL
    Change to alias http://[primo].hosted.exlibrisgroup.com:1601/birt/frameset?__report=Report/
    Save & Continue
    Deploy Search Engine Configuration

    For Multi-Tenant Customers: Use the Load Balancer address.

     

    *** Hosted customers are recommended to use Primo Analytics.

     

    • Article last edited: 12-jun-18
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