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    Primo reports not opening in the Back Office due to incorrect URL

    • Article Type: General
    • Product: Primo

    Problem Symptoms:
    ?€¢ When trying to open Primo reports in the Back Office blank page is opened.

    1. Alias is used to access Back Office instead of the full hostname.
    2. Reports URL is incorrect, for example:

    ?€¢ Go to BO > Advanced Configuration > General Configuration Wizard > Installation
    ?€¢ Check the Reporting Base URL
    ?€¢ Change to alias http://[primo]
    ?€¢ Save & Continue
    ?€¢ Deploy Search Engine Configuration

    • Article last edited: 11/21/2013