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    Primo reports not opening in the Back Office due to incorrect URL

    • Article Type: General
    • Product: Primo

    Problem Symptoms:
    When trying to open Primo reports in the Back Office blank page is opened.

    1. Alias is used to access Back Office instead of the full hostname.
    2. Reports URL is incorrect, for example:


    For Dedicated Direct Customers:
    Go to BO > Advanced Configuration > General Configuration Wizard > Installation
    Check the Reporting Base URL
    Change to alias http://[primo]
    Save & Continue
    Deploy Search Engine Configuration

    For Multi-Tenant Customers: Use the Load Balancer address.


    *** Hosted customers are recommended to use Primo Analytics.


    • Article last edited: 12-jun-18