Selecting pickup location when placing an Callslip on Primo

• Article Type: General
• Product: Primo
• Product Version: 7.2.1

Description:
Bug Report Form for Issue 16384-10913

Module: Voyager services
Release(s) replicated in: 7.2.1
Server Platform(s) affected: Solaris/all

Expected Results: If the radio button ‘in transit for hold’ is selected for every existing callslip queue in SysAdmin>Call Slip>Queues, then the pickup dropdown should appear in WebVoyage and OPAC via Primo.

Actual Results: If the radio button ‘in transit for hold’ is selected for every existing callslip queue in SysAdmin>Call Slip>Queues, then the pickup dropdown displays in WebVoyage; however, in OPAC via Primo, the pickup dropdown still does not display.

Workflow Implications: Patrons cannot select a pickup location for call slip requests placed through OPAC via Primo, which may result in their items being sent to the wrong destination.

Replication steps:
In SysAdmin>Call Slip>Queues, verify that on the Values tab the ‘In Transit for Hold’ option is selected for every existing call slip queue.
Go into WebVoyage, search for an eligible item and attempt to place a call slip request – you’ll note that the call slip request form has a pickup dropdown.
Go into OPAC via Primo, search for the same eligible item, and attempt to place a call slip request here – you’ll see that this time the pickup dropdown is missing.

Resolution:
From issue resolution:
Will be hotfixed for 7.2.1, for reporting customer. Pickup locations added to item and title level callslip services.[7/9/2010 11:51:28 AM Marie Bradshaw]
Final Status: Closed [7/9/2010 11:51:33 AM Marie Bradshaw]

• Article last edited: 10/8/2013