Skip to main content
ExLibris

Knowledge Assistant

BETA
 
  • Subscribe by RSS
  • Back
    Primo

     

    Ex Libris Knowledge Center
    1. Search site
      Go back to previous article
      1. Sign in
        • Sign in
        • Forgot password
    1. Home
    2. Primo
    3. Knowledge Articles
    4. Selecting pickup location when placing an Callslip on Primo

    Selecting pickup location when placing an Callslip on Primo

    1. Last updated
    2. Save as PDF
    3. Share
      1. Share
      2. Tweet
      3. Share
    No headers
    • Article Type: General
    • Product: Primo
    • Product Version: 7.2.1

    Description:
    Bug Report Form for Issue 16384-10913

    Module: Voyager services
    Release(s) replicated in: 7.2.1
    Server Platform(s) affected: Solaris/all

    Expected Results: If the radio button ‘in transit for hold’ is selected for every existing callslip queue in SysAdmin>Call Slip>Queues, then the pickup dropdown should appear in WebVoyage and OPAC via Primo.

    Actual Results: If the radio button ‘in transit for hold’ is selected for every existing callslip queue in SysAdmin>Call Slip>Queues, then the pickup dropdown displays in WebVoyage; however, in OPAC via Primo, the pickup dropdown still does not display.

    Workflow Implications: Patrons cannot select a pickup location for call slip requests placed through OPAC via Primo, which may result in their items being sent to the wrong destination.

    Replication steps:
    In SysAdmin>Call Slip>Queues, verify that on the Values tab the ‘In Transit for Hold’ option is selected for every existing call slip queue.
    Go into WebVoyage, search for an eligible item and attempt to place a call slip request – you’ll note that the call slip request form has a pickup dropdown.
    Go into OPAC via Primo, search for the same eligible item, and attempt to place a call slip request here – you’ll see that this time the pickup dropdown is missing.

    Resolution:
    From issue resolution:
    Will be hotfixed for 7.2.1, for reporting customer. Pickup locations added to item and title level callslip services.[7/9/2010 11:51:28 AM Marie Bradshaw]
    Final Status: Closed [7/9/2010 11:51:33 AM Marie Bradshaw]


    • Article last edited: 10/8/2013
    View article in the Exlibris Knowledge Center
    1. Back to top
      • Security vulnerability issues – Basic troubleshooter
      • SelfCheck: CT field not populating (SIP)
    • Was this article helpful?

    Recommended articles

    1. Article type
      Topic
      Community Content Type
      How To
      Content Type
      Knowledge Article
      Language
      English
      Product
      Primo
    2. Tags
      1. 7.2.1
      2. contype:kba
      3. Prod:Primo
      4. Type:General
    1. © Copyright 2025 Ex Libris Knowledge Center
    2. Powered by CXone Expert ®
    • Term of Use
    • Privacy Policy
    • Contact Us
    2025 Ex Libris. All rights reserved