Syndetics outage is blocking the pages

• Article Type: General
• Product: Primo
• Product Version: 3

Description:
Recently there have been repeated cases of the Syndetics web service being down.
As a result Primo pages are waiting for book jackets from Syndetics and this is hanging the display.

As a temporary solution of the problem, Syndetics delivery templates should be disabled in the back office:



Advanced Configuration -> Mapping Tables -> Delivery sub system -> Templates



The following lines should be disabled:



syndetics_excerpt

syndetics_abstract

syndetics_thumb

syndetics_toc


Please deploy mapping tables after the change.

The lines should be enabled when Syndetics service is up again.

Resolution: