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    Unexpected error in Blended search - DeepSearch has timed out

     

    • Product: Primo
    • Product Version: Primo July 2015, Primo November 2015, Primo February 2016
    • Relevant for Installation Type: Dedicated-Direct, Direct, Local, Total Care

    Symptoms

    1. A Blended search returns "Unexpected Error" for all searches
    2. A Local only search returns results
    3. A Primo Central only search either
      1. returns results after a delay
      2. Does not return results
    4. The FE library server log contains errors like
    5. 2016-02-12 05:09:18,086 ERROR [t-http-bio-1701-exec-581] [c-Blender] [O -(59178763,37612403,null)] - DeepSearch has timed out
      2016-02-12 05:09:18,086 WARN [t-http-bio-1701-exec-581] [c-Blender] [O -(59178763,37612403,null)] - No results retrieved from Local Search Engine; The search has TIMED OUT or reached exception
      2016-02-12 05:09:18,086 WARN [t-http-bio-1701-exec-581] [c-Blender] [O -(59178763,37612403,null)] - No results retrieved from primo_central_multiple_fe; The search has TIMED OUT or reached exception
      2016-02-12 05:09:18,089 ERROR [t-http-bio-1701-exec-581] [c-AbstractSearchAction] [O -(59178763,37612403,null)] - Exception: AbstractSearchAction: Unexpected error occured while performing a search. Cause: {1}
      org.springframework.ejb.access.EjbAccessException: nested exception is java.lang.NullPointerException
      at com.exlibris.primo.api.searchManager.SearchManagerBean.search(SearchManagerBean.java:46)
      at com.exlibris.primo.srvinterface.PrimoSearch.search(PrimoSearch.java:246)
      at com.exlibris.primo.srvinterface.PrimoSearch.search(PrimoSearch.java:202)
      at com.exlibris.primo.search.AbstractSearchAction.processSearchRequest(AbstractSearchAction.java:963)
      at com.exlibris.primo.search.AbstractSearchAction.doExecute(AbstractSearchAction.java:433)
      

    Defect Status

    Fixed in the Primo May 2016 release

    Workaround

    Restart the Front End

     

     


    • Article last edited: 01-Nov-2016
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