Problem Symptoms:

• Watchdog email received is:

This is Exlibris system message.
Watchdog has encountered a problem in module PRIMO.fe.Front End on <<date and time>>
http://<<hostname>>:1701/primo_library/libweb/

• When clicking on the URL provided, user receives the following message:

"Sorry, we could not define your view. The URL has either an unexistent view or is missing the view parameter at all. "

• The URL provided is not complete, and should be:

http://<<hostname>>:1701/primo_library/libweb/action/search.do?vid=<<vid>>

Cause:

The index.jsp contained under <<fe_web>> does not hold the full suffix to the URL and therefore no view is defined.

Resolution:

1. On FE server(s) go to <<fe_web>>
2. Edit file index.jsp
3. Edit the below line as follows:

<c:redirect context="/primo_library" url="/libweb/action/search.do?vid=<<vid>>"/>

4. For example to redirect to the default view:

<c:redirect context="/primo_library" url="/libweb/action/search.do?vid=default"/>

5. Save changes
6. Deploy changes
7. Restart FE component(s)

• Article last edited: 12/18/2013