• Article Type: General
• Product: Primo
• Product Version: 2

Description:
The watchdog application is not sending emails due to the absence of a domain name in the sender address.

As seen from the error message below (watchdog.log), ExlibrisMonitorSystem requires a domain for it to be a valid 'send from' address, i.e. ExlibrisMonitorSystem@.....com. Currently it is only ExlbrisMonitorSystem

[watchdog.log]
2009-03-10 15:20:56,827 ERROR [t-DefaultQuartzScheduler_Worker-7] [c-EmailNotifier] - Failed to send email to........ cause: 553 5.5.4 <ExlibrisMonitorSystem>... Domain name required for sender address ExlibrisMonitorSystem

Resolution:
This defect was fixed in SP 2.1.5. Release note 5355:

It is now possible to define the sender of the Watchdog e-mails by setting the following field in the Back Office:

Primo Home > Advanced Configuration > General Configuration > E-Mail and SMS Configuration > E-Mail Sender

The default is Primo@exlibris.co.il.

Note: It is necessary to deploy the configuration to the watchdog by clicking the Save button on the Watchdog Configurations page in Primo Home > Monitor Primo Status > Watchdog Monitoring.