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    Watchdog not sending e-mails

    • Article Type: General
    • Product: Primo
    • Product Version: 2

    The watchdog application is not sending emails due to the absence of a domain name in the sender address.

    As seen from the error message below (watchdog.log), ExlibrisMonitorSystem requires a domain for it to be a valid 'send from' address, i.e. Currently it is only ExlbrisMonitorSystem

    2009-03-10 15:20:56,827 ERROR [t-DefaultQuartzScheduler_Worker-7] [c-EmailNotifier] - Failed to send email to........ cause: 553 5.5.4 <ExlibrisMonitorSystem>... Domain name required for sender address ExlibrisMonitorSystem

    This defect was fixed in SP 2.1.5. Release note 5355:

    It is now possible to define the sender of the Watchdog e-mails by setting the following field in the Back Office:

    Primo Home > Advanced Configuration > General Configuration > E-Mail and SMS Configuration > E-Mail Sender

    The default is

    Note: It is necessary to deploy the configuration to the watchdog by clicking the Save button on the Watchdog Configurations page in Primo Home > Monitor Primo Status > Watchdog Monitoring.

    Additional Information

    watchdog, e-mail

    • Article last edited: 10/8/2013