This page is specific to Primo's classic UI. For customization information that is specific to the new Primo UI, see No Results Page for the New UI.
The No Results page returns when a user performs a query that has no results. It allows you to provide additional instructions to users to help them perform more productive searches. For example:
No Results Page Displayed in the Front End
Back Office Configuration
Out of the box, Primo provides a default page called noResults.html, which is stored in the static_htmls directory on the Primo server. The static_htmls directory is located under the following directory:
You can modify the default page or create a new file as long as you specify its path name in the No Results Page section in the Static HTML tile in the Views Wizard. For cloud installations, yo can use the File Uploader tool (Primo Home > Primo Utilities > File Uploader) to upload the page to the server. For more information on the tool, see the Primo Back Office Guide.
No Results Page Section in Static HTML Tile
If you want to create locale-specific versions of the default file configured in the Static HTML tile, you must use the following naming convention and upload the file to the server so that it can be stored in the same directory as the default file: