Primo Uptime Report for Primo MT AP01 Instance (APAC) - Q1 2020
Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement.
This document details the uptime report for the Primo MT APAC01 in APAC.
The uptime measured on a rolling 12 month basis April 2019 - March 2020 is 99.98%
The uptime measured on a rolling 3 month basis January 2020 - March 2020 is 99.95%
Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com
Unscheduled downtime incidents in Q1 2020
|
Date |
Start time [SGT] |
End time [SGT] |
Duration |
Description |
|---|---|---|---|---|
| January 21, 2020 | 08:26 AM | 09:26 AM | 60 |
As a result of an earlier maintenance activity for changing Time Zone on the servers that included a server restart, the indexer process ran multiple times. Once user traffic began to build up during business hours, it created more and more DB sessions and this resulted in DB overloaded which caused the event. Ex Libris engineers identified and performed a restart to part of the environment components to bring it back to full functionality. |
Scheduled downtimes during maintenance windows in Q1 2020
|
Start Date |
Start Time [SGT] |
End Time [SGT] |
Duration (Minutes) |
|---|---|---|---|
| January 12, 2020 | 12:20 AM | 01:21 AM | 61 |
Total unscheduled downtime minutes during past 12 months
|
Quarter |
Total unscheduled downtime in Quarter (minutes) |
|---|---|
| Q2 2019 | 0 |
| Q3 2019 | 0 |
| Q4 2019 | 0 |
| Q1 2020 | 60 |
How is Uptime Calculated?
The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):
"Uptime" means the total period in minutes during which the Service is available for access and use during this period.
“Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:
Uptime Percentage = X /(Y–Z) × 100
Where:
X = Uptime
Y = Last 12 months period
Z = The duration (in minutes) of any SLA Exclusions* during these 12 months
*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)
Further Information
If you have any queries on the information within this report please contact Ex Libris through your usual channel.