Primo Uptime Report for Primo MT CA01 Instance (Canada) - Q1 2018
Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (6) months. The report measures our performance as defined in the Service Level Agreement.
This document details the uptime report for the Primo MT CA01 in Canada.
The uptime measured on a rolling 12 month basis April 2017 - March 2018 is 99.98%
The uptime measured on a rolling 3 month basis Jan 2018 - March 2018 is 99.94%
Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com
Unscheduled downtime incidents in Q1 2018
|
Date |
Start time [CST] |
End time [CST] |
Duration |
Description |
|---|---|---|---|---|
| March 01, 2018 | 07:00 AM | 07:40 AM | 40 |
Following incorrect configuration in one of the components, the Database didn’t succeed to connect to the Front Ends, which caused impact to the service. |
| March 06, 2018 | 02:52 PM | 03:32 PM | 40 | Due to false alerts in the Load Balancer mechanism one of the Front Ends didn’t get requests. In parallel a different host, that the other Front End was located on it, was down. As a result the whole environment stopped functioning. |
Scheduled downtimes during maintenance windows in Q1 2018
|
Start Date |
Start Time [CST] |
End Time [CST] |
Duration (Minutes) |
|---|---|---|---|
|
February 24, 2018 |
23:00 PM |
07:45 AM |
465 |
Total unscheduled downtime minutes during past 12 months
|
Quarter |
Total unscheduled downtime in Quarter (minutes) |
|---|---|
| Q3 2017 | 0 |
| Q4 2017 | 0 |
|
Q1, 2018 |
80 |
How is Uptime Calculated?
The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):
"Uptime" means the total period in minutes during which the Service is available for access and use during this period.
“Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:
Uptime Percentage = X /(Y–Z) × 100
Where:
X = Uptime
Y = Last 12 months period
Z = The duration (in minutes) of any SLA Exclusions* during these 12 months
*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)
Further Information
If you have any queries on the information within this report please contact Ex Libris through your usual channel.