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    Primo Uptime Report for Primo MT CN01 Instance (China) - Q1 2024

    Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement.


    This document details the uptime report for the  Primo MT CN01 in China.

    The uptime measured on a rolling 12-month basis April 2023 - March 2024 is 100%

    The uptime measured on a rolling 3-month basis January 2024 - March 2024 is 100%


    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link:

    Unscheduled downtime incidents in Q1 2024


    Start time

     [Beijing time]

    End time

    [Beijing time]




    Scheduled downtimes during maintenance windows in Q1 2024 

    Start Date

    Start Time

    [Beijing time]

    End Time

    [Beijing time]

    Duration (Minutes)

    January 27, 2024 12:13 AM 03:09 AM 176
    February 17, 2024 00:25 AM 01:57 AM 92

    Total unscheduled downtime minutes during the past 12 months


    Total unscheduled downtime in Quarter (minutes)

    Q2 2023 0
    Q3 2023 0
    Q4 2023 0
    Q1 2024 0


    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.


    Uptime Percentage” means Uptime expressed as a percentage, calculated by the following formula:   


     Uptime Percentage = X /(Y–Z) × 100    


      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months


    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)


    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.

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