Primo Uptime Report for Primo TC EU04 Instance (Europe) – Q4 2020
Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last six (6) months
The report measures our performance as defined in the Service Level Agreement.
This document details the uptime report for the Primo TC EU04 in Europe.
The uptime measured on a rolling 6 month basis July 2020 - December 2020 is 99.99%
The uptime measured on a rolling 3 month basis October 2020 - December 2020 is 99.99%
Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com
Unscheduled downtime incidents in Q4 2020
|
Date |
Start time [IDT] |
End time [IDT] |
Duration |
Description |
|---|---|---|---|---|
| November 14, 2020 | 13:54 PM | 14:05 PM | 11 |
We have detected issues with Melingo's new version on top of November release, affecting the stability of the indexer process. To solve this we have downgraded the Melingo version to the existing one, further investigation on the new Melingo version will be continued by development. Now all has been resolved. |
Scheduled downtimes during maintenance windows in Q4 2020
|
Start Date |
Start Time [IDT] |
End Time [IDT] |
Duration (Minutes) |
|---|---|---|---|
| November 08,2020 | 01:11 AM | 02:57 AM | 106 |
| November 13, 2020 | 11:33 PM | 11:58 PM | 25 |
Total unscheduled downtime minutes during past 6 months
|
Quarter |
Total unscheduled downtime in Quarter (minutes) |
|---|---|
| Q3 2020 | 0 |
| Q4 2020 | 11 |
How is Uptime Calculated?
The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):
"Uptime" means the total period in minutes during which the Service is available for access and use during this period.
“Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:
Uptime Percentage = X /(Y–Z) × 100
Where:
X = Uptime
Y = Last 12 months period
Z = The duration (in minutes) of any SLA Exclusions* during these 12 months
*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)
Further Information
If you have any queries on the information within this report please contact Ex Libris through your usual channel.