Skip to main content
ExLibris

Knowledge Assistant

BETA
 
  • Subscribe by RSS
  • Back
    Primo

     

    Ex Libris Knowledge Center
    1. Search site
      Go back to previous article
      1. Sign in
        • Sign in
        • Forgot password
    1. Home
    2. Primo
    3. Product Materials
    4. Uptime and Performance Reports
    5. Primo
    6. Europe
    7. 2019
    8. Primo Uptime Report for Primo MT EU02 Instance (Europe) – Q1 2019

    Primo Uptime Report for Primo MT EU02 Instance (Europe) – Q1 2019

    1. Last updated
    2. Save as PDF
    3. Share
      1. Share
      2. Tweet
      3. Share
    1. Unscheduled downtime incidents in Q1 2019
    2. Scheduled downtimes during maintenance windows in Q1 2019
    3. Total unscheduled downtime minutes during past 12 months
    4. How is Uptime Calculated?
    5. Further Information
    1. Unscheduled downtime incidents in Q2 2018
    2. Scheduled downtimes during maintenance windows in Q2 2018
    3. Total unscheduled downtime minutes during past 12 months
    4. How is Uptime Calculated?
    5. Further Information
      • Primo Uptime Report for Primo MT EU02 Instance (Europe) – Q1 2018
      •  
      • Primo Uptime Report for Primo MT EU03 Instance (Europe) – Q1 2018

    Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement.

     

    This document details the uptime report for the Primo MT EU02 in Europe.

     

    The uptime measured on a rolling 12 month basis April 2019 - March 2019 is 99.955%

    The uptime measured on a rolling 3 month basis January 2018 - March 2019  is 99.996%

     

    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com

     

    clipboard_ed4c9dcca9ebb4349d610da6fdab7f4fc.png

     

    Unscheduled downtime incidents in Q1 2019

    Date

    Start time

     [CET]

    End time

    [CET]

    Duration
    (minutes)

    Description

    February 25, 2019 12:15 PM 12:20 PM 5 Network Issues

    Scheduled downtimes during maintenance windows in Q1 2019

    Start Date

    Start Time

    [CET]

    End Time

    [CET]

    Duration (Minutes)

    February 03, 2019 03:49 AM 04:03 AM 14
    February 23, 2019 10:47 PM 10:55 PM 8

     

    Total unscheduled downtime minutes during past 12 months

    Quarter

    Total unscheduled downtime in Quarter (minutes)

    Q2 2018 0
    Q3 2018 0
    Q4 2018 215
    Q1 2019 5

     

    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.

     

    “Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   

      

     Uptime Percentage = X /(Y–Z) × 100    

    Where: 

      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months

     

    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)

     

    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.

    View article in the Exlibris Knowledge Center
    1. Back to top
      • Primo Uptime Report for Primo MT EU01 Instance (Europe) – Q4 2019
      • Primo Uptime Report for Primo MT EU02 Instance (Europe) – Q2 2019
    • Was this article helpful?

    Recommended articles

    1. Article type
      Topic
      Content Type
      Product Materials
      Language
      English
      Product
      Primo
    2. Tags
      1. contype:prdctmt
      2. Up Time
    1. © Copyright 2025 Ex Libris Knowledge Center
    2. Powered by CXone Expert ®
    • Term of Use
    • Privacy Policy
    • Contact Us
    2025 Ex Libris. All rights reserved