Primo Uptime Report for Primo TC EU00 Instance (Europe) – Q3 2019
Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement.
This document details the uptime report for the Primo TC EU00 in Europe.
The uptime measured on a rolling 12 month basis October 2018 - September 2019 is 99.97%
The uptime measured on a rolling 3 month basis July 2019 - September 2019 is 99.98%
Unscheduled downtime incidents in Q3 2019
Date |
Start time [CET] |
End time [CET] |
Duration |
Description |
---|---|---|---|---|
September 01, 2019 | 07:30 AM | 07:52 AM | 22 |
Slowness in one of the application components caused performance issues, that affected searches in the environment. This was a temporary slowness caused by external activity that took placed on the machine at the time. |
Scheduled downtimes during maintenance windows in Q3 2019
Start Date |
Start Time [CET] |
End Time [CET] |
Duration (Minutes) |
---|---|---|---|
July 28, 2019 | 03:26 AM | 03:39 AM | 13 |
Total unscheduled downtime minutes during past 12 months
Quarter |
Total unscheduled downtime in Quarter (minutes) |
---|---|
Q4 2018 | 140 |
Q1 2019 | 5 |
Q2 2019 | 14 |
Q3 2019 | 22 |
How is Uptime Calculated?
The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):
"Uptime" means the total period in minutes during which the Service is available for access and use during this period.
“Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:
Uptime Percentage = X /(Y–Z) × 100
Where:
X = Uptime
Y = Last 12 months period
Z = The duration (in minutes) of any SLA Exclusions* during these 12 months
*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)
Further Information
If you have any queries on the information within this report please contact Ex Libris through your usual channel.