Primo Uptime Report for Primo MT NA01 Instance (North America) - Q3 2020
Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement.
This document details the uptime report for the Primo MT NA01 in North America.
The uptime measured on a rolling 12 month basis July 2019 - June 2020 is 99.99%
The uptime measured on a rolling 3 month basis April 2020 - June 2020 is 99.99%
Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com
Unscheduled downtime incidents in Q3 2020
|
Date |
Start time [CDT] |
End time [CDT] |
Duration |
Description |
|---|---|---|---|---|
| September 23, 2020 | 05:00 AM | 05:30 AM | 30 |
During a technical procedure to ensure indexing process health, a file corruption caused a failure of all searches. The corruption was identified immediately by the engineers and fixed accordingly. |
Scheduled downtimes during maintenance windows in Q3 2020
|
Start Date |
Start Time [CDT] |
End Time [CDT] |
Duration (Minutes) |
|---|---|---|---|
| July 26, 2020 | 12:05 AM | 12:12 AM | 11 |
| August 02, 2020 | 02:24 AM | 03:03 AM | 21 |
Total unscheduled downtime minutes during past 12 months
|
Quarter |
Total unscheduled downtime in Quarter (minutes) |
|---|---|
| Q4 2019 | 0 |
| Q1 2020 | 0 |
| Q2 2020 | 0 |
| Q3 2020 | 30 |
How is Uptime Calculated?
The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):
"Uptime" means the total period in minutes during which the Service is available for access and use during this period.
“Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:
Uptime Percentage = X /(Y–Z) × 100
Where:
X = Uptime
Y = Last 12 months period
Z = The duration (in minutes) of any SLA Exclusions* during these 12 months
*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)
Further Information
If you have any queries on the information within this report please contact Ex Libris through your usual channel.