Primo Uptime Report for Primo TC NA12 Instance (North America) - Q4 2023

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Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement.

This document details the uptime report for the Primo TC NA12 in North America.

The uptime measured on a rolling 12-month basis April 2023 - March 2024 is 100%

The uptime measured on a rolling 3-month basis January 2024 - March 2024 is 100%

Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com

Unscheduled downtime incidents in Q1 2024

Date

Start time

[CDT]

End time

[CDT]

Duration
(minutes)

Description

Scheduled downtimes during maintenance windows in Q1 2024

Start Date	Start Time [CDT]	End Time [CDT]	Duration (Minutes)
January 28, 2024	04:25 AM	04:34 AM	9

Start Date

Start Time

[CDT]

End Time

[CDT]

Duration (Minutes)

January 28, 2024

04:25 AM

04:34 AM

Total unscheduled downtime minutes during the past 12 months

Quarter	Total unscheduled downtime in Quarter (minutes)
Q2 2023	0
Q3 2023	0
Q4 2023	0
Q1 2024	0

How is Uptime Calculated?

The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

"Uptime" means the total period in minutes during which the Service is available for access and use during this period.

“Uptime Percentage” means Uptime expressed as a percentage, calculated by the following formula:

Uptime Percentage = X /(Y–Z) × 100

Where:

X = Uptime

Y = Last 12 months period

Z = The duration (in minutes) of any SLA Exclusions* during these 12 months

*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)

Further Information

If you have any queries on the information within this report please contact Ex Libris through your usual channel.