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    Primo VE Uptime Report for AP01 Instance (APAC) - Q2 2018

    Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months. The report measures our performance as defined in the Service Level Agreement.

    This document details the uptime report for the Primo VE AP01 in APAC. 


    The uptime measured on a rolling 3 month basis April 2018 - June 2018 is 99.89%


    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link:




    Unscheduled downtime incidents in Q2 2018


    Start time


    End time




    April 16, 2018 10:14 AM 14:14 PM 240

    A defect in a frequently used SQL query, caused a severe load on the DB server which lead to a general unavailability of the entire system

    Scheduled downtimes during maintenance windows in Q2 2018

    Start Date

    Day of week

    Start Time


    End Time


    Duration (Minutes)

    April 08, 2018 Sunday 00:12 AM 00:23 AM 21
    May 06, 2018 Sunday 00:02 AM 00:16 AM 14
    May 13, 2018 Sunday 00:02 AM 00:15 AM 13
    June 03, 2018 Sunday 00:02 AM 00:21 AM 19
    June 10, 2018 Sunday 00:05 AM 00:18 AM 13


    Total unscheduled downtime minutes during past 3 months


    Total unscheduled downtime in Quarter (minutes)

    Q2 2018



    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.


    Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   


     Uptime Percentage = X /(Y–Z) × 100    


      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months


    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)


    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.

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