Primo VE Uptime Report for EU00 Instance (Europe) - Q4 2019
Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement.
This document details the uptime report for the Primo VE EU00 in Europe.
The uptime measured on a rolling 12 months basis January 2019 - December 2019 is 99.932%
The uptime measured on a rolling 3 month basis October 2019 - December 2019 is 99.980%
Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com
Unscheduled downtime incidents in Q4 2019
|
Date |
Start time [CDT] |
End time [CDT] |
Duration |
Description |
|---|---|---|---|---|
| October 26, 2019 | 02:43 AM | 03:01 AM | 18 | Our monitoring system detected errors in the Search Engine Cluster. The root cause is still under investigation. |
| December 09, 2019 | 02:11 PM | 02:19 PM | 8 | As a result of a hardware failure, the Alma Data Bases trigger a failover process. During the failover process, the Alma services were not available for 8 minutes |
Scheduled downtimes during maintenance windows in Q4 2019
|
Start Date |
Day of week |
Start Time [CDT] |
End Time [CDT] |
Duration (Minutes) |
|---|---|---|---|---|
| October 06, 2019 | Sunday | 12:04 AM | 12:23 AM | 18 |
| November 03, 2019 | Sunday | 01:36 AM | 02:00 AM | 24 |
| November 10, 2019 | Sunday | 01:02 AM | 01:31 AM | 29 |
| December 1, 2019 | Sunday | 01:00 AM | 01:23 AM | 23 |
| December 08, 2019 | Sunday | 01:04 AM | 03:26 AM | 142 |
| December 15, 2019 | Sunday | 01:16 AM | 02:14 AM | 58 |
Total unscheduled downtime minutes during past 12 months
|
Quarter |
Total unscheduled downtime in Quarter (minutes) |
|---|---|
| Q1 2019 | 0 |
| Q2 2019 | 37 |
| Q3 2019 | 136 |
| Q4 2019 | 26 |
How is Uptime Calculated?
The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):
"Uptime" means the total period in minutes during which the Service is available for access and use during this period.
“Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:
Uptime Percentage = X /(Y–Z) × 100
Where:
X = Uptime
Y = Last 12 months period
Z = The duration (in minutes) of any SLA Exclusions* during these 12 months
*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)
Further Information
If you have any queries on the information within this report please contact Ex Libris through your usual channel.