Primo VE Uptime Report for EU01 Instance (Europe) - Q3 2019
Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) and over the last nine (9) months . The report measures our performance as defined in the Service Level Agreement.
This document details the uptime report for the Primo VE EU01 in Europe.
The uptime measured on a rolling 12 months basis October 2018 - September 2019 is 99.97%
The uptime measured on a rolling 3 months basis July 2019 - September 2019 is 99.99%
Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com
Unscheduled downtime incidents in Q3 2019
|
Date |
Start time [CET] |
End time [CET] |
Duration |
Description |
|---|---|---|---|---|
| September 12, 2019 | 09:21 AM | 09:31 AM | 10 | Thread pool exhausted due to wrong configuration. The specific configuration was fixed Permanent fix will follow. |
| September 12, 2019 | 09:40 AM | 09:45 AM | 5 |
Scheduled downtimes during maintenance windows in Q3 2019
|
Start Date |
Day of week |
Start Time [CET] |
End Time [CET] |
Duration (Minutes) |
|---|---|---|---|---|
| July 07, 2019 | Sunday | 12:02 AM | 12:38 AM | 36 |
| July 14, 2019 | Sunday | 12:01 AM | 12:36 AM | 35 |
| August 04, 2019 | Sunday | 12:02 AM | 12:48 AM | 46 |
| August 11, 2019 | Sunday | 12:02 AM | 12:33 AM | 31 |
| September 01, 2019 | Sunday | 04:24 AM | 05:09 AM | 45 |
| September 08, 2019 | Sunday | 12:04 AM | 12:22 AM | 18 |
Total unscheduled downtime minutes during past 12 months
|
Quarter |
Total unscheduled downtime in Quarter (minutes) |
|---|---|
| Q4 2018 | 140 |
| Q1 2019 | 5 |
| Q2 2019 | 0 |
| Q3 2019 | 15 |
How is Uptime Calculated?
The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):
"Uptime" means the total period in minutes during which the Service is available for access and use during this period.
“Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:
Uptime Percentage = X /(Y–Z) × 100
Where:
X = Uptime
Y = Last 12 months period
Z = The duration (in minutes) of any SLA Exclusions* during these 12 months
*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)
Further Information
If you have any queries on the information within this report please contact Ex Libris through your usual channel.