Primo VE Uptime Report for NA01 Instance (North America) - Q4 2018
Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) and over the last nine (9) months. The report measures our performance as defined in the Service Level Agreement.
This document details the uptime report for the Primo VE NA01 in North America.
The uptime measured on a rolling 6 months basis July 2018 - Dec 2018 is 99.97%
The uptime measured on a rolling 3 months basis Oct 2018 - Dec 2018 is 99.91%
Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com
Unscheduled downtime incidents in Q4 2018
|
Date |
Start time [CDT] |
End time [CDT] |
Duration |
Description |
|---|---|---|---|---|
|
October 17, 2018 |
07:57 AM | 08:15 AM |
18 |
During a standard operation activity, on Ex Libris data center Firewall, an outage occurred. As an immediate fix, Ex Libris engineers recovered all device configurations to reestablish the service |
| November 05, 2018 | 03:48 AM | 04:29 AM | 41 | Defect in nightly automatic process caused short service disruption. Defect was fixed. |
| November 27, 2018 | 11:09 PM | 12:13 AM | 64 |
An extreme load situation in the database caused an unexpected database crash and required full system start up to bring the system back to full functionality. Ex Libris engineers identified a bottleneck in the database functionality that caused the issue. |
Scheduled downtimes during maintenance windows in Q4 2018
|
Start Date |
Day of week |
Start Time [CDT] |
End Time [CDT] |
Duration (Minutes) |
|---|---|---|---|---|
| October 07, 2018 | Sunday | 10:58 PM | 11:28 PM | 30 |
| October 07, 2018 | Sunday | 12:26 AM | 12:34 AM | 8 |
| October 07, 2018 | Sunday | 02:02 AM | 03:00 AM | 58 |
| October 14, 2018 | Sunday | 12:04 AM | 12:24 AM | 20 |
| November 03, 2018 | Saturday | 11:00 PM | 11:36 PM | 36 |
| November 11, 2018 | Sunday | 01:12 AM | 02:20 AM | 68 |
| December 01, 2018 | Saturday | 11:26 PM | 12:00 AM | 34 |
| December 09, 2018 | Sunday | 03:06 AM | 03:44 AM | 38 |
| December 23, 2018 | Sunday | 12:04 AM | 03:28 AM | 204 |
Total unscheduled downtime minutes during past 6 months
|
Quarter |
Total unscheduled downtime in Quarter (minutes) |
|---|---|
| Q2 2018 | 0 |
| Q3 2018 | 0 |
| Q4 2018 | 123 |
How is Uptime Calculated?
The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):
"Uptime" means the total period in minutes during which the Service is available for access and use during this period.
“Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:
Uptime Percentage = X /(Y–Z) × 100
Where:
X = Uptime
Y = Last 12 months period
Z = The duration (in minutes) of any SLA Exclusions* during these 12 months
*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)
Further Information
If you have any queries on the information within this report please contact Ex Libris through your usual channel.