Skip to main content
ExLibris
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    RapidILL Uptime Report - Q2 2020

    Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months.
    The report measures our performance as defined in the Service Level Agreement.

     

    The uptime measured on a rolling 3 months basis April 2020 - June 2020 is 100%

     

    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com

     

    clipboard_ea2147045ce70070537199b52ab4c9814.png

     

     

    Unscheduled downtime incidents in Q2 2020

    Date

    Start time

     [CET]

    End time

    [CET]

    Duration
    (minutes)

    Description

           

     

    Scheduled downtimes during maintenance windows in Q2 2020

    Start Date

    Day of Week

    Start Time

    [CET]

    End Time

    [CET]

    Duration (Minutes)

             

     

    Total unscheduled downtime minutes during past 3 months

     

    Quarter

    Total unscheduled downtime in Quarter (minutes)

    Q2 2020 0

     

     

    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.

     

    Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   

      

     Uptime Percentage = X /(Y–Z) × 100    

    Where: 

      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months

     

    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)

     

    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.

     

    • Was this article helpful?