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    Lending Requests

    General

    Will the library only receive lending requests from Alma libraries?

    Rapido will support any system that is ISO/NCIP compliant.

    How do we deliver scanned/downloaded articles to non-Rapido/non-Alma libraries?  

    Delivery of scanned or downloaded articles are shipped digitally via Rapido to the requesting library.

    Will other Rapido libraries be able to identify our library's holdings in Primo?

    Rapido users do not see who is the lending library.  Rapido process the request based on configuration. Once the request is created there will be clear indication of the partner information.

    Can we block certain types of material as being available for Rapido lending?

    Yes. It is possible to configure that certain types of material will not be available for lending in Rapido.

    How can we configure lending policies for physical items?

    Use the Configuration > Resource Sharing > Members > Physical Items Lending Policies to edit and define various lending policies. Click on Add Participating Items to specify the terms for each type of item.

    Add_Participating_Items.png

    Participating Items are sets of Physical Items used for fulfilling resource sharing requests and need to be defined for every member.

    Physical_Items_Lending_Policies.png

    Is there a way to set conditions on a Rapido Lending request?

    Yes. You can use conditional messages to alert borrowers.

    Is there an option to decline requests?

    Yes.  You can  set yourself as non lender for a specific time and even ask us to reduce you lending volumes. You can also always decline a specific request which will move it to the next lender.

    Does a request have to be supplied in 24 hours?

    The 24 hour commitment is to either to fulfill the request or reject it so it will move on to the next lender. It is more a commitment to act quicly for the sake of the community and to prioritize lending requests from other RapidILL members. 

    When fulfilling a request, can the lending institution add a note to the patron?

    In Rapido the lender is not in direct communication with the patron. The lender can send the note as a message to the borrowing library who can then contact the patron. 

    Will a central database of addresses be maintained/updated by Rapido? 

    Shipping addresses are defined by you in the Alma Resource Sharing libraries.

    Do we retain the ability to block Libraries when needed, for example for non-payment?

    Usually you will join pods were you agree to the terms, currently our pods are no charge. The decision to which pod you subscribe to is up to you.

    How do we charge Rapido and non-Rapido libraries who borrow from our library? 

    The information is kept in analytics and from there you could send them a report.

     
     
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