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    Ex Libris Knowledge Center

    How does RefWorks support users and administrators?

    • Product: New RefWorks

    Question

    How does RefWorks support users and administrators?

    Answer

    Here are some of the ways RefWorks helps support our users and administrators:

    • RefWorks guides users through a simple onboarding process when they first sign up. Clear and simple steps show all users how to install the “Save to RefWorks” button (web capture) and how to download and install Write-n-Cite for MS Word, RefWorks Citation Manager or our Google Docs Add-on.
    • The Support Center link, accessed from the RefWorks Help button takes users to RefWorks Support Center and is accessible from every screen in RefWorks. 
    • New datasheets and marketing toolkits are available on our Library support tools page
    • Stay up to date on feature improvements on our Release Notes page
    • Live Webinars and YouTube  training  
    • Our Technical Services team is also available to assist you with any issues that come up while using RefWorks.  If the above information does not answer your questions feel free to contact us and we will be happy to assist, Monday through Friday, 8:00 am –8:00 pm ET.

     


    • Article last edited: 22-Aug-2018
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