Can a closed SalesForce case be re-opened?
- Article Type: Q&A
- Product: Cross-Product
Question
Can a closed SalesForce case be re-opened?
Answer
A SalesForce case with a status 'Closed' cannot be re-opened. However a case that is in 'Closing' status can still be updated and the status can be changed.
Category: SalesForce
- Article last edited: 9/18/2014