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    Cleaning up files created by Write-N-Cite 4

    • Product: New RefWorks

    When installing or reinstalling a new version of Write-N-Cite for use with Legacy RefWorks or New RefWorks, it's important to remove files that were created by previous versions or implementation of Write-N-Cite. The following steps will help you to locate the files for deletion. 

    This process can only be done with MS Word closed. Damage can be caused to MS Word if it is open when the steps below are followed.

    Windows 7

    The file directory for the Write-N-Cite database files are located in C:\Users\<User Name>\AppData\Local. 

     

    You may need to show hidden files within your file options.  To show hidden files go to the Tools menu and Select Folder Options:

    Location of hidden Write N Cite files in Windows 7

     

    Once you are at that file location delete these files from the folder. Please note you may see one set of files or the other (PQ or WNC), or you may see both sets.

     

    Files to remove for WNC re-installation

     

    Windows 10

     

    The file directory for the WNC database files in are located in C:\Users\<User Name>\AppData\Local. 

     

    You may need to show hidden files within your file options.  To show hidden files on your computer go to the Tools menu and Select Folder Options. There is a checkbox to display hidden items.

     

    wnc4 display hidden.png

     

     

    Once you are at that file location delete these files from the folder. Please note you may see one set of files or the other (PQ or WNC), or you may see both sets.

     

    WNC4 files cleanup3.png

     

    Once the files have been deleted, open MS Word again and log back into your account.

     

    MAC

    Quit MS Word and open the Finder. Select the user directory denoted by the small house shown below and follow the path to the RefWorks/ProQuest folder and access to contents of it. The path will be <YOUR USER NAME>/Library/Application Support/RefWorks or …/ProQuest

    On newer Macs (10.7+), it may be necessary to show the Library directory because it is hidden in the Finder. Launch Terminal from Spotlight or Launchpad > Utilities, and enter the following command to show the directory: chflags nohidden ~/Library/

    Or, you may select Command+Shift+G from the Mac desktop (or Finder > Go > Go to Folder) and type in ~/Library to temporarily access the Library directory in the Finder. Then follow the path below to the files we are requesting.

    image.png

     

    wnc4mac.png

     


    • Article last edited: 19 April, 2018
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