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    RefWorks Write-N-Cite Menu Is Frozen and Grey in Microsoft Word

    • Product: Write-N-Cite

     

    Question

    Why is the RefWorks Write-N-Cite Menu frozen and grey in Microsoft Word?

    WNC greyed out.png

     

    Answer

    This is often a result of corrupted temporary working files. Removing the files from your hard drive will fix this. Please view the instructions for removing these files at the following link: Cleaning up files created by Write-N-Cite 4 (WNC)

     

     


    • Article last edited: 10-JUL-2018
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