RefWorks Write-N-Cite 4 and MS Word document properties

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Product: RefWorks Write-N-Cite

Question

I transferred my RefWorks account to a new institution and now Write-N-Cite tells me my document is associated with a different user account. How do I fix this?

Answer

1. In Word > File > Properties drop-down menu, click Advanced Properties. (your menu may be different)

Advanced properties 1.png

2. Select Custom > delete all of the WnC and RW properties including...
WnCUserId
WnCSubscriberId
WnCOutputStyleId
RWProductId
WnC4Folder
> Click OK.

Advance Properties 2.png

3. Save the document and log into WNC.

Word for Mac users.

Advance Properties 3.png

Advance Properties 4.png

Article last edited: 25-June-2018