RefWorks Write-N-Cite 4 and MS Word document properties

Question

I transferred my RefWorks account to a new institution and now Write-N-Cite tells me my document is associated with a different user account. How do I fix this?

Answer

1. In Word > File > Properties drop-down menu, click Advanced Properties. (your menu may be different)

2. Select Custom > delete all of the WnC and RW properties including...
WnCUserId
WnCSubscriberId
WnCOutputStyleId
RWProductId
WnC4Folder
> Click OK.

3. Save the document and log into WNC.

Word for Mac users.

• Article last edited: 25-June-2018