Marketplace Orders 

1. Prices.  List Price means the suggested retail price of a product as provided by the chosen supplier (each a “Provider”).  Despite Clarivate’s best efforts, prices may not be accurate and actual prices may vary. The information supplied is believed to be accurate, but neither Clarivate nor any of the Providers warrant or guarantee such accuracy.  Customer’s invoice will reflect the final price. 

2. Fulfillment.  When Customer submits an order through Rialto, the designated Providers of the items ordered are responsible for the fulfillment of the order.   

3. Marketplace Purchases.  Sales of print books fulfilled by third party providers (if available in your institution’s territory) are considered “Marketplace Purchases.”  When an order is submitted through Rialto, the Provider is responsible for the fulfillment of the order and the purchases are subject to the discount and return policies of the Provider.  Marketplace Purchases for items that reside on a publisher direct or aggregator platform are subject to the Provider’s terms and conditions, which may be separately negotiated and executed between Provider and Customer. Notwithstanding the applicability of Provider’s terms and conditions, payment for such products ordered through Rialto shall be made to Ex Libris. 

More information can be found here.