Skip to main content
ExLibris

Knowledge Assistant

BETA
  • Subscribe by RSS
  • Back
    Summon

     

    Ex Libris Knowledge Center
    1. Search site
      Go back to previous article
      1. Sign in
        • Sign in
        • Forgot password
    1. Home
    2. Summon
    3. Knowledge Articles
    4. Why do the Client Center and Summon have different content?

    Why do the Client Center and Summon have different content?

    1. Last updated
    2. Save as PDF
    3. Share
      1. Share
      2. Tweet
      3. Share
    1. Question
    2. Answer
    • Product: Summon
    • Product Version: All Versions

    Question

    Why do the Client Center/Intota and Summon have different content?

    Answer

    There is a difference between what you see in the Client Center/Intota and what is available in the Summon Index: the two products have different databases or indexes that power them. The Client Center/Intota is powered by the KnowledgeBase (KB), which supports title-level holdings for cover-to-cover full-text serials and monographs. Ingestion for the KB lives in a separate database from the Summon Index and has separate requirements; for example, the KB does not require an agreement for ingestion.

    To request new content in the KB, please submit a case in Salesforce using the “New Content Request” or “New Database Request” in the Subject line.

     

    Summon, on the other hand, is not limited to full-text monographs or serials, and can index at a different level of granularity than the KB. We enter into agreements with providers (such as publishers and aggregators) to index the content.

    There may be several reasons why the KB contains a provider that Summon does not; however despite the availability of the provider in the KB, we need to go through a different process for Summon.

    In order to index new content into the Summon Index, the request needs to be submitted to the Ideas Exchange: http://ideas.exlibrisgroup.com/forums/574345-content

    More information on the Ideas Exchange is available here: Summon: Ideas Exchange Website for Enhancement Requests

     


    • Article last edited: 30-Nov-2017
    View article in the Exlibris Knowledge Center
    1. Back to top
      • Why are other institutional repositories appearing outside my library's collection in Summon?
      • Why is there a difference in the number of searches and visits logged in the legacy and new Summon usage systems?
    • Was this article helpful?

    Recommended articles

    1. Article type
      Topic
      Language
      English
      Product
      Summon
    2. Tags
      1. client center
      2. Content
      3. Ideas
      4. intota
      5. Summon
    1. © Copyright 2025 Ex Libris Knowledge Center
    2. Powered by CXone Expert ®
    • Term of Use
    • Privacy Policy
    • Contact Us
    2025 Ex Libris. All rights reserved