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    Verde harvester doesn't run or advance; status in KB Tools is "Running"

    • Article Type: General
    • Product: Verde
    • Product Version: 2

    Problem Symptoms:
    *The Verde harvester doesn't advance; however, the status shown in KB Tools is "Running" for a long period of time

    *The log shows the following message: "The harvester process wait for running tasks"
    *The Harvester process shows in the Task Manager running tasks list (util/v/5/7)
    *Bulks do not advance in the "Harvester Information" section of the Verde application

    The message "The harvester process wait for running tasks" indicates that the task manager is unavailable to start the harvesting task. 

    1) Restart the Task Manager:
    A. util/v/5/2 to stop
    B. util/v/5/1 to start

    2) Run the harvester or wait for the daily scheduled task.


    3) If the message "The harvester process wait for running tasks" continues, restart all Verde processes (util/v/1)

    • Article last edited: 05/29/2016