• Article Type: General
• Product: Verde
• Product Version: 2

Problem Symptoms:
*The Verde harvester doesn't advance; however, the status shown in KB Tools is "Running" for a long period of time

*The log shows the following message: "The harvester process wait for running tasks"
*The Harvester process shows in the Task Manager running tasks list (util/v/5/7)
*Bulks do not advance in the "Harvester Information" section of the Verde application

Cause:
The message "The harvester process wait for running tasks" indicates that the task manager is unavailable to start the harvesting task. 

Resolution:
1) Restart the Task Manager:
A. util/v/5/2 to stop
B. util/v/5/1 to start

2) Run the harvester or wait for the daily scheduled task.

3) If the message "The harvester process wait for running tasks" continues, restart all Verde processes (util/v/1)

• Article last edited: 05/29/2016