CampusM Uptime Report for CampusM AP01 Instance (APAC) - Q4 2016
CampusM Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last twelve (12) months. The report measures our performance as defined in the CampusM Service Level Agreement. As the CmpusM AP01 instance has been live since March 2016, calculations for this report were made for the period of the last 9 months.
This document details the uptime report for the CampusM AP01 in APAC.
The CampusM uptime measured on a rolling 6 month basis March 2016 - Sept 2016 is 99.91%
The CampusM uptime measured on a rolling 3 month basis October 2016 - December 2016 is 99.97%
Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com
Unscheduled downtime incidents in Q4 2016
| Date | Start time [SGT] | End time [SGT] | Duration | Description |
|---|---|---|---|---|
| November 08, 2016 | 4:00PM | 4:34PM | 34 | A DDoS (Distributed Denial of Service) attack had been experienced on the APAC data center. the DDoS attack had impacted the traffic coming into the data center. The Ex Libris systems were able to identify the DDoS attack and prevent it from having any impact on the data. The traffic to the application was blocked by the Ex Libirs firewall for all users until the issue had been resolved. |
Scheduled downtimes during maintenance windows in Q4 2016
| Start Date | Start Time [SGT] | End Time [SGT] | Duration (Minutes) |
|---|---|---|---|
Total unscheduled downtime minutes during past 9 months
| Quarter | Total unscheduled downtime in Quarter (minutes) |
|---|---|
| Q2 2016 | 260 |
| Q3 2016 | 181 |
| Q4 2016 | 34 |
How is Uptime Calculated?
The uptime calculation is based on the following calculation (as defined in the Alma Service Level Agreement):
"Uptime" means the total period in minutes during which the Service is available for access and use during this period.
“Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:
Uptime Percentage = X /(Y–Z) × 100
Where:
X = Uptime
Y = Last 9 months period
Z = The duration (in minutes) of any SLA Exclusions* during these 9 months
*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)
Further Information
If you have any queries on the information within this report please contact Ex Libris through your usual channel.