campusM Uptime Report for AP01 Instance (APAC) - Q1 2024

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Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement.

This document details the uptime report for the campusM AP01 in APAC.

Uptime Report

The uptime measured on a rolling 12-month basis April 2023 - March 2024 is 99.99%

The uptime measured on a rolling 3-month basis January 2024 - March 2024 is 99.97%

Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com

Unscheduled downtime incidents in Q1 2024

Date	Start time [SGT]	End time [SGT]	Duration (minutes)	Description
January 8, 2024	15:47 PM	16:04 PM	17	We experienced intermittent disruptions recently due to unforeseen issues stemming from a third-party web crawler. This external tool inadvertently caused specific requests to timeout. Our technical team promptly identified the source of the disruption and implemented measures to mitigate its impact.
January 8, 2024	15:47 PM	15:57 PM	10
January 12, 2024	15:47 PM	15:57 PM	10

Date

Start time

[SGT]

End time

[SGT]

Duration
(minutes)

Description

January 8, 2024

15:47 PM

16:04 PM

We experienced intermittent disruptions recently due to unforeseen issues stemming from a third-party web crawler. This external tool inadvertently caused specific requests to timeout. Our technical team promptly identified the source of the disruption and implemented measures to mitigate its impact.

January 8, 2024

15:47 PM

15:57 PM

January 12, 2024

15:47 PM

15:57 PM

Scheduled downtimes during maintenance windows in Q1 2024

Start Date

Day

Start Time

[SGT]

End Time

[SGT]

Duration (Minutes)

Total unscheduled downtime minutes during the past 12 months

Quarter	Total unscheduled downtime in Quarter (minutes)
Q2 2023	0
Q3 2023	0
Q4 2023	0
Q1 2024	37

How is Uptime Calculated?

The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

"Uptime" means the total period in minutes during which the Service is available for access and use during this period.

“Uptime Percentage” means Uptime expressed as a percentage, calculated by the following formula:

Uptime Percentage = X /(Y–Z) × 100

Where:

X = Uptime

Y = Last 12 months period

Z = The duration (in minutes) of any SLA Exclusions* during these 12 months

*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)

Further Information

If you have any queries on the information within this report please contact Ex Libris through your usual channel.