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    7. campusM Uptime Report for AP01 Instance (APAC) - Q3 2024

    campusM Uptime Report for AP01 Instance (APAC) - Q3 2024

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    1. Uptime Report
    2. Unscheduled downtime incidents in Q3 2024
    3. Scheduled downtimes during maintenance windows in Q3 2024
    4. Total unscheduled downtime minutes during the past 12 months
    5. How is Uptime Calculated?
    6. Further Information

    Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement.

    This document details the uptime report for the campusM AP01 in APAC.

    Uptime Report

    The uptime measured on a rolling 12-month basis from October 2023 to September 2024 is 99.99%.

    The uptime measured on a rolling 3-month basis from July 2024 - September 2024 is 100%.

    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com

    clipboard_ef1f301de11af4defcb65362e0f4b72c3.png

    Unscheduled downtime incidents in Q3 2024

    Date

    Start time

     [SGT]

    End time

    [SGT]

    Duration
    (minutes)

    Description

    Scheduled downtimes during maintenance windows in Q3 2024

    Start Date

    Day

    Start Time

    [SGT]

    End Time

    [SGT]

    Duration (Minutes)

    July 20, 2024

    Sunday

    00:06 AM

    01:23 AM

    77

    September 21, 2024

    Sunday

    01:03 AM

    01:22 AM

    19

    Total unscheduled downtime minutes during the past 12 months

    Quarter

    Total unscheduled downtime in Quarter (minutes)

    Q4 2023 0
    Q1 2024 37
    Q2 2024 0
    Q3 2024 0

     

    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.

     

    “Uptime Percentage” means Uptime expressed as a percentage, calculated by the following formula:   

      

     Uptime Percentage = X /(Y–Z) × 100    

    Where: 

      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months

     

    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)

     

    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.

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