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    campusM Uptime Report for EU01 Instance (Europe) - Q1 2017

    Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last twelve (12) months. The report measures our performance as defined in the  Service Level Agreement. As the campusM EU01 instance has been live since February 2016, calculations for this report were made for the period of the last 11 months.

     

    This document details the uptime report for the campusM EU01 instance in Europe.

     

    The campusM uptime measured on a rolling 12 month basis April 2016 - March 2017 is 99.88%

    The campusM uptime measured on a rolling 3 month basis January 2017 - March 2017 is 99.89%

     

     

    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com

     

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    Unscheduled downtime incidents in Q1 2017

    Date

    Start time

     [CET]

    End time

     [CET]

    Duration
    (minutes)

    Description

    January 02, 2017 7:00 PM 9:18 PM

    120

     

    We experienced a simultaneous network device failure on our backbone infrastructure.

    As a result of this failure, a failover to the adjacent redundant network device took place.

    Due to a network component configuration setup the failover took longer than expected and caused the system disruption.

    February 28, 2017 10:18 AM 10:56 AM 12 We experienced a network device failure on our backbone infrastructure. The outage was due to hardware problem that caused interruptions to production traffic flow in our datacenter network – due to the short intermediate interruptions (2-3 minutes), full failover process to redundant devices was not initiated. To resolve the issue Ex Libris engineers worked with the vendor support to replace the device.

    Scheduled downtimes during maintenance windows in Q4 2016

    Start Date

    Start Time

     [CET]

    End Time

     [CET]

    Duration (Minutes)

    March 18-19, 2017 11:00 PM 03:00 AM 240

     

    Total unscheduled downtime minutes during past 12 months

    Quarter

    Total unscheduled downtime in Quarter (minutes)

    Q2 2016 281
    Q3 2016 157
    Q4 2016 39
    Q1 2017 132

     

    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the campusM Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.

     

    Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   

      

     Uptime Percentage = X /(Y–Z) × 100    

    Where: 

      X = Uptime

      Y = Last 11 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 11 months

     

    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)

     

    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.

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