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    campusM Uptime Report for EU01 Instance (Europe) - Q3 2016

    Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last twelve (12) months. The report measures our performance as defined in the  Service Level Agreement. As the campusM EU01 instance has been live since February 2016, calculations for this report were made for the period of the last 9 months.


    This document details the uptime report for the campusM EU01 instance in Europe.


    The uptime measured on a rolling 9 month basis January 2016- Sept 2016 is 99.86%

    The uptime measured on a rolling 3 month basis July 2016- Sept 2016 is 99.88%



    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link:



    Unscheduled downtime incidents in Q3 2016


    Start time


    End time




    September 8, 2016




    While performing a planned infrastructure work on a network configuration a human error took place. The human error had caused the system to lose network connectivity

    September 19, 2016 10:10 12:20 130

    During the event Ex Libris Engineers identified a bottleneck on the database caused by configuration setting. This resulted in a slowdown and in some cases the unavailability of campusM.

    September 19, 2016 18:30 18:45 15

    Scheduled downtimes during maintenance windows in Q3 2016

    Start Date

    Start Time


    End Time


    Duration (Minutes)

    September 25, 2016





    Total unscheduled downtime minutes during past 9 months


    Total unscheduled downtime in Quarter (minutes)

    Q1 2016


    Q2 2016 281
    Q3 2016 157


    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Alma Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.


    Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   


     Uptime Percentage = X /(Y–Z) × 100    


      X = Uptime

      Y = Last 9 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 9 months


    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)


    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.