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    campusM Uptime Report for EU01 Instance (Europe) - Q4 2016

    Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last twelve (12) months. The report measures our performance as defined in the  Service Level Agreement. As the campusM EU01 instance has been live since February 2016, calculations for this report were made for the period of the last 11 months.

     

    This document details the uptime report for the campusM EU01 instance in Europe.

     

    The uptime measured on a rolling 9 month basis February 2016- December 2016 is 99.88%

    The uptime measured on a rolling 3 month basis October 2016- December 2016 is 99.96%

     

     

    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com

     

     

    Unscheduled downtime incidents in Q4 2016

    Date

    Start time

     [CET]

    End time

     [CET]

    Duration
    (minutes)

    Description

    November 14, 2016 10:09 AM 10:29 AM 20

    We have identified that a process causing an increased load and database locks was run during the time of the event and had caused the outage.

    This process was run by mistake out of the maintenance window

    November 14, 2016 10:35 AM 10:54 AM 19

    Scheduled downtimes during maintenance windows in Q4 2016

    Start Date

    Start Time

     [CET]

    End Time

     [CET]

    Duration (Minutes)

    September 25, 2016

    07:00

    08:00

    60

     

    Total unscheduled downtime minutes during past 11 months

    Quarter

    Total unscheduled downtime in Quarter (minutes)

    Q1 2016

    126

    Q2 2016 281
    Q3 2016 157
    Q4 2016 39

     

    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Alma Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.

     

    Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   

      

     Uptime Percentage = X /(Y–Z) × 100    

    Where: 

      X = Uptime

      Y = Last 11 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 11 months

     

    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)

     

    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.