Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement. As the campusM EU01 instance has been live since February 2016, calculations for this report were made for the period of the last 11 months.
This document details the uptime report for the campusM EU01 instance in Europe.
The uptime measured on a rolling 9 month basis February 2016- December 2016 is 99.88%
The uptime measured on a rolling 3 month basis October 2016- December 2016 is 99.96%
Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com
Unscheduled downtime incidents in Q4 2016
|November 14, 2016||10:09 AM||10:29 AM||20|| |
We have identified that a process causing an increased load and database locks was run during the time of the event and had caused the outage.
This process was run by mistake out of the maintenance window
|November 14, 2016||10:35 AM||10:54 AM||19|
Scheduled downtimes during maintenance windows in Q4 2016
September 25, 2016
Total unscheduled downtime minutes during past 11 months
Total unscheduled downtime in Quarter (minutes)
How is Uptime Calculated?
The uptime calculation is based on the following calculation (as defined in the Alma Service Level Agreement):
"Uptime" means the total period in minutes during which the Service is available for access and use during this period.
“Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:
Uptime Percentage = X /(Y–Z) × 100
X = Uptime
Y = Last 11 months period
Z = The duration (in minutes) of any SLA Exclusions* during these 11 months
*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)
If you have any queries on the information within this report please contact Ex Libris through your usual channel.