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    campusM Uptime Report for NA01 Instance (North America) - Q3 2020

    Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement.

     

    This document details the uptime report for the campusM NA01 instance in North America.

     

    The uptime measured on a rolling 12 month basis October 2019 - September 2020  is 99.98%

    The uptime measured on a rolling 3 month basis July 2020 - September 2020  is 99.98%

     

    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com

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    Unscheduled downtime incidents in Q3 2020

    Date

    Start time

     [CDT]

    End time

    [CDT]

    Duration
    (minutes)

    Description

    August 18, 2020 10:54 AM 11:18 AM 24
    • Ex Libris engineers performed a server memory resize to adjust to the increase volume of alerts
    • Ex Libris engineers have fixed the session connection management to the database 

    Scheduled downtimes during maintenance windows in  Q3 2020

    Start Date

    Start Time

    [CDT]

    End Time

    [CDT]

    Duration (Minutes)

           

     

    Total unscheduled downtime minutes during past 12 months

    Quarter

    Total unscheduled downtime in Quarter (minutes)

    Q4 2019 0
    Q1 2020 0
    Q2 2020 0
    Q3 2020 24

     

    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.

     

    Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   

      

     Uptime Percentage = X /(Y–Z) × 100    

    Where: 

      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months

     

    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)

     

    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.