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    campusM Uptime Report for NA01 Instance (North America) - Q1 2021

    Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement.

     

    This document details the uptime report for the campusM NA01 instance in North America.

     

    The uptime measured on a rolling 12 month basis April 2020 - March 2021 is 99.99%

    The uptime measured on a rolling 3 month basis January 2021 - March 2021 is 99.98%

     

    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com

     

    clipboard_e607c4d88fce571908bb71883492bdbca.png

    Unscheduled downtime incidents in Q1 2021

    Date

    Start time

     [CDT]

    End time

    [CDT]

    Duration
    (minutes)

    Description

    February 16, 2021 11:32 PM 11:35 PM 13 Palo Alto activity 
    February 17, 2021 05:10 AM 05:28 AM 18 CampusM OS upgrade  migration 

    Scheduled downtimes during maintenance windows in  Q1 2021

    Start Date

    Start Time

    [CDT]

    End Time

    [CDT]

    Duration (Minutes)

           

     

    Total unscheduled downtime minutes during past 12 months

    Quarter

    Total unscheduled downtime in Quarter (minutes)

    Q2 2020 0
    Q3 2020 24
    Q4 2020 0
    Q1 2021 31

     

    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.

     

    Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   

      

     Uptime Percentage = X /(Y–Z) × 100    

    Where: 

      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months

     

    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)

     

    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.

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