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    Client Center: Unable to Access to the Client Center

    • Product: 360 Core Client Center

    How do I resolve problems accessing the Client Center?

    If you have trouble accessing theProQuest Client Center, use these suggestions:
    • Always access the Client Center using the following Internet address:

      Please avoid using any unproven bookmarks or other links to the Client Center. Doing so may avoid unexpected errors during login.

    • Make sure that you enter your username (typically your email address) properly. Incorrect case and any extra characters or extra spaces can cause failed logins.

    • If you cannot remember your username or it does not seem to be working, use the Support Portal option, call us, or send an email to clients@serialssolutions.com.

    • Make sure your password is entered properly. Zeros are often mistaken for the letter O, and vice versa.

    • If you cannot remember your password, click the Forgot Your Password link on the Client Center login page. You will be sent an email with a new, temporary password.


    • Date Created: 9-Feb-2014
    • Last Edited Date: 01-Dec-2020
    • Old Article Number: 7526