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    360 Services, Intota, 360 KB, Summon, and Ulrich's: Client Listservs

    • Product: 360 Core Client Center

    What listservs are available to discuss ProQuest management and discovery services with other clients, and how do we sign up for them?

    ProQuest has several email mailing lists to help connect users of our services with other clients to share information and best practices. We'll be adding more as time goes on and our clients' needs change.
    As a reminder, all of these mailing lists are designed to foster communication amongst clients to discuss using and optimizing our services and are not intended to be a support forum. If you have a support question, please contact us with the Support Portal option (above).

    Intota

    The Intota Online Community site is a place for supporting information sharing and increased dialog between Intota customers and, as appropriate, with ProQuest staff who are planning, extending, and supporting Intota.
    To join the online community, use the Contact Us menu (above) to let us know you want to be part of the community and we will get you set up.

    Summon

    The Summon list is a way for clients to discuss all aspects of the Summon web-scale discovery service.
    Sign up using these instructions.

    Manage

    The Manage list focuses on topics related to our management and assessment services (360 Resource Manager, 360 Counter, and 360 Usage Statistics, etcetera). This mailing list provides a great forum to discuss best practices and gather feedback.
    Sign up by creating a GroupSpaces account and then joining the Manage list. Once you've created a GroupSpaces account, you can manage the account here.
    Once you've joined the Manage list, you can post messages to the list by sending email to serials-solutions+manage@groupspaces.com.

    General Discussion

    The mailing list previously hosted by Texas A&M University (TAMU) has transitioned to the ProQuest General Discussion list, which will cover a wide-range of topics related to data, management, discovery, as well as all our services. This list replaces the former TAMU list and all existing subscribers to the TAMU mailing list have been automatically subscribed to this new list. New subscribers are welcome and encouraged. The TAMU list will continue to be available in read-only mode for historical purposes.
    If you already were on the TAMU list, we've created an account for you on GroupSpaces, and you can manage that account here (including changing preferences or unsubscribing from the new list). If you're new, sign up by creating a GroupSpaces account and then joining the General Discussion list.
    Once you've joined the General Discussion list, you can post messages to the list by sending email to serials-solutions+general@groupspaces.com.

    Regions

    In response to requests from clients, the below mailing lists support regionally-based conversations:
    • Australia & New Zealand Community -- for clients in Australia and New Zealand
    • -- for clients in China
    • Forum Utilisateurs -- for clients in France
    • Forum der Deutschen Serials Solutions Kunden -- for clients in Germany
    • F rum de Usu rios de Fala Portuguesa -- for Portuguese-speaking clients
    • Lista de distribuci n de Summon para clientes en espa ol
    • Middle East Community -- for clients in the Middle East
    • Nederlands Gebruikersgroep -- for clients in the Netherlands
    • Irish Community -- for clients in Ireland
    As with the General Discussion and Manage lists (above), you sign up by creating a GroupSpaces account and then joining the lists. Once you've created a GroupSpaces account, you can manage the account here.

    Other

    As we learn more about how you want to communicate with each other, we will create additional lists to support topic- or regional-based discussions. Listservs are part of a larger initiative to continue to cultivate an interactive client community that includes our Advisory Board, support for Regional User Groups, conference events and regular communications.

    • Date Created: 9-Feb-2014
    • Last Edited Date: 3-Jun-2016
    • Old Article Number: 8739
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