Skip to main content
ExLibris

Knowledge Assistant

BETA
 
  • Subscribe by RSS
  • Back
    360 Services

     

    Ex Libris Knowledge Center
    1. Search site
      Go back to previous article
      1. Sign in
        • Sign in
        • Forgot password
    1. Home
    2. 360 Services
    3. 360 MARC Updates
    4. Knowledge Articles
    5. 360 MARC Updates: The FTP URL no longer works. How can I download my records?

    360 MARC Updates: The FTP URL no longer works. How can I download my records?

    1. Last updated
    2. Save as PDF
    3. Share
      1. Share
      2. Tweet
      3. Share
    1. Question
    2. Answer
    3. Additional Information
    • Product: 360 MARC Updates

    Question

    I can no longer access an FTP URL from the 360 MARC Updates notification email. How can I download my records? 

    Answer

    As of April 2021, most major browsers (Chrome, Firefox, Edge) no longer support ftp:// URLs due to security concerns. We recommend using a dedicated FTP client instead, such as WinSCP or FileZilla, both of which are free to download.

    Once you have an FTP client installed, some browsers may still be able to open ftp:// URLs by re-routing the request to your installed FTP client automatically, or after prompting to open the connection with your client. 

    Another option besides FTP would be to download your records from Client Center > Data on Demand, but whether this works may depend on the size of your holdings, as very large files may not download successfully from this page.

    Additional Information

    • Also see Delivery Method for 360 MARC Updates Records for detailed instructions on setting up your FTP client and locating your FTP credentials. 
    • Please open a case with Support if you need assistance obtaining your FTP credentials or if you have any questions. 

     


    • Article last edited: 16-Aug-2021
    View article in the Exlibris Knowledge Center
    1. Back to top
      • 360 MARC Updates: "Journal of Geophysical Research" title split
      • Can a closed SalesForce case be re-opened?
    • Was this article helpful?

    Recommended articles

    1. Article type
      Topic
      Content Type
      Knowledge Article
      Language
      English
      Product
      360 MARC Updates
    2. Tags
      1. FTP
    1. © Copyright 2025 Ex Libris Knowledge Center
    2. Powered by CXone Expert ®
    • Term of Use
    • Privacy Policy
    • Contact Us
    2025 Ex Libris. All rights reserved