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    360 Resource Manager: Not Receiving Status or License Email Alerts

    • Product: 360 Resource Manager

    Why am I not receiving the Status or License email alerts I have set up in the Resource Manager Alerts tool?

    If you have set up the alerts to be sent from an external email provider (such as Hotmail or Yahoo) to your institution's mail system, it is likely that your mail system is interpreting the email as spam and either filing the message into a bulk mail folder or blocking the email altogether.
    If this is the case, you should either:
    • Begin sending all alerts from your library's address to your library's address; or
    • Ensure that the sender's address is white-listed in your recipient email system.
    If you have tried these solutions and are still not receiving the alert emails, please contact us using the Support Portal option near the top of this page.
    For more information about alerts, see this document.

    • Date Created: 9-Feb-2014
    • Last Edited Date: 19-Feb-2014
    • Old Article Number: 7385