Description

After upgrading from version 20 to v21, v22, or v23, OPAC hold requests

1) get an "Error in From Date" message; or

2) seem to go through, but don't actually work:  the hold is not seen on the patron or the item record; and no z37 record is created.

Requests placed via Primo work OK.

Resolution

This can be the result of the ./alephe/www_f_eng/item-hold-request-xxxxx files being older versions, brought over from version 20, rather than the new versions introduced with the new release.   In this case, the older ./alephe/www_f_eng versions had a date of 2007:

...alephe/www_f_eng>ls -lrt item-hold-request-details
-rw-rw-r-- 1 xxxx exlibris 1902 May 29  2007 item-hold-request-details

...alephe/www_f_eng>ls -lrt item-hold-request-head
-rw-rw-r-- 1 xxxx exlibris 1392 May 29  2007 item-hold-request-head

...alephe/www_f_eng>ls -lrt item-hold-request-tail
-rw-rw-r-- 1 xxxx exlibris 2090 May 29  2007 item-hold-request-tail

while the ./alephe.orig/www_f_eng version had a date of 2012:

-rw-rw-r-- 1 xxxx exlibris 4304 Mar 19  2012 item-hold-request-details

...alephe/www_f_eng>ls -lrt item-hold-request-head
-rw-rw-r-- 1 xxxx exlibris 2519 Mar 19  2012 item-hold-request-head

...alephe/www_f_eng>ls -lrt item-hold-request-tail
-rw-rw-r-- 1 xxxx exlibris 2315 Mar 19  2012 item-hold-request-tail

Replacing the former with the latter, doing util x/7 (to recreate the utf_files), and restarting the www_server solved the problem.

The need for these changes is described in the Upgrade Express 20.01 to 21.01 User Guide  https://knowledge.exlibrisgroup.com/...User_Guide.pdf , section 7. "OPAC Implementation Notes".

• Article last edited: 17-Aug-2016