AIK step 1: "Connection timed out"

• Article Type: General
• Product: Aleph
• Product Version: 21

Description:
I downloaded the aik, and am trying to do step 1. The log is filled with this:

--15:43:57-- ftp://ver21:<password>@ftp.exlibris-usa.com/product/scripts/*
(try:14) => `.listing'
Connecting to ftp.exlibris-usa.com:21... connected!
Logging in as ver21 ... Logged in!
==> SYST ... done. ==> PWD ... done.
==> TYPE I ... done. ==> CWD /product/scripts ... done.
==> PASV ...
connect: Connection timed out
Retrying.

Let me know what I should do.

Resolution:
[From site:] Following KB 16384-45697, I deleted everything and started again. I turned off PASV. The log now looks like this:

--17:08:35-- ftp://ver21:<password>@ftp.exlibris-usa.com/ver/*
=> `.listing'
Connecting to ftp.exlibris-usa.com:21... connected!
Logging in as ver21 ... Logged in!
==> SYST ... done. ==> PWD ... done.
==> TYPE I ... done. ==> CWD /ver ... done.
==> PORT ... done. ==> LIST ... done.

We think there must be a block on port 20, which is used for the data transfer when not using PASV, I am told. So I have asked our network security guys to check that.

[Later:] The firewall was finally opened properly and the connection did not time out.

• Article last edited: 10/8/2013