- Article Type: General
- Product: Aleph
Unable to log onto ARC - the login page is displayed, but on entering credentials the page times out
The cogserver.log shows the following warning
JobQueueReceiver MS 6018 4 Audit.RTUsage.ms.MS com.cognos.monitor.queue.JobQueueReceiver:entering poll wait
Warning secure error - did not find userCapabililities
1. Shutdown ARC
2. Verify that the dispatcher is down:
ps -fu crn | grep $ARC_APP_VERSION | egrep "BIB|jav"
If the dispatcher is still running, kill the process manually (kill -9).
3. Restart ARC
Category: ARC Configuration/Permission - ARC
Subject: Authentication - ARC
- Article last edited: 3/27/2014