• Article Type: General
• Product: Aleph

Problem Symptoms:
Unable to log onto ARC - the login page is displayed, but on entering credentials the page times out

The cogserver.log shows the following warning

JobQueueReceiver MS 6018 4 Audit.RTUsage.ms.MS com.cognos.monitor.queue.JobQueueReceiver:entering poll wait
Warning secure error - did not find userCapabililities

Cause:
unknown

Resolution:
Restart ARC
1. Shutdown ARC
./$arce_root/arc_shutdown

2. Verify that the dispatcher is down:
running

or
ps -fu crn | grep $ARC_APP_VERSION | egrep "BIB|jav"

If the dispatcher is still running, kill the process manually (kill -9).

3. Restart ARC
./$arce_root/arc_startup

Category: ARC Configuration/Permission - ARC

Subject: Authentication - ARC

• Article last edited: 3/27/2014