Description

• The ARC portal is not accessible. There is no error message when trying to login.
• Mails of report results are not being sent out.
• Running csh -f report_users.csh in ./arc/proc/ldap/ results in

csh -f report_users.csh

ldap_search: Can't connect to the LDAP server - Connection reset by peer

LDAP services are not available.

Resolution

1. Shutdown ARC

csh -f $arce_root/arc_shutdown
 

2. Startup ARC

csh -f $arce_root/arc_startup

Optional, in case you are using schedules to send out mails:

3. Check the status of 'Past activities' in 'IBM Cognos Adminstration / Status'  for 'failed' due to authentication failure.
Error 'CM-REQ-4159 Content Manager returned an error in the response header. The error "cmAuthenticateFailed CM-CAM-4005 Unable to authenticate. Check your security directory server connection and confirm the credentials entered at login." can be found in the response SOAP header. CM-REQ-4342 An error occurred with the client.'

4. Rerun the relevant report manually if required.

• Article last edited: 20-Feb-2018