Skip to main content
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    ARC users cannot access - error 'Can't connect to the LDAP server - Connection reset by peer'

    • Product: Aleph Reporting Center
    • Product Version: 4.0, 4.5
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare



    • The ARC portal is not accessible. There is no error message when trying to login.
    • Mails of report results are not being sent out.
    • Running csh -f report_users.csh in ./arc/proc/ldap/ results in

    csh -f report_users.csh

    ldap_search: Can't connect to the LDAP server - Connection reset by peer


    LDAP services are not available.


    1. Shutdown ARC

    csh -f $arce_root/arc_shutdown

    2. Startup ARC

    csh -f $arce_root/arc_startup


    Optional, in case you are using schedules to send out mails:

    3. Check the status of 'Past activities' in 'IBM Cognos Adminstration / Status'  for 'failed' due to authentication failure.
    Error 'CM-REQ-4159 Content Manager returned an error in the response header. The error "cmAuthenticateFailed CM-CAM-4005 Unable to authenticate. Check your security directory server connection and confirm the credentials entered at login." can be found in the response SOAP header. CM-REQ-4342 An error occurred with the client.'

    4. Rerun the relevant report manually if required.

    • Article last edited: 20-Feb-2018
    • Was this article helpful?