• Article Type: General
• Product: Aleph
• Product Version: 21

Problem Symptoms:
After upgrading the GUI to Service Pack level 21.1.07 using the Version check mechanism, the upgraded clients cannot connect to the version any longer
Error: global -5 cannot connect to server is displayed
Starting the module directly from the module's *.exe file sometimes works

Cause:
Activated Antivirus software (Bitdefender)

Resolution:
Configure Antivirus to allow GUI update

Category: Installation & Upgrades (500) - ALEPH

Subject: Service Pack (500) - ALEPH

• Article last edited: 11/11/2014