• Article Type: General
• Product: Aleph
• Product Version: 18.01

Description:
After this sequence of events:

Installing v18 Service Pack 485
Restarting Aleph
Running p_manage_01

Only about 5% of keyword searches are getting correct results. The other 95% are getting "Search did not find any matching documents".

util f/1/13 was getting the message:

Oracle error: handle_connection
ORA-28000: the account is locked

This error was eliminated by doing "alter user CTXSYS identified by CTXSYS account unlock; ", as described in KB 7216.

The www_server logs contained this error:

illegal term
aleph_ccl_expr_check_tree_c - illegal expr
aleph_ccl_expr_check_tree_c failed
aleph_ccl_expr_build_normal_tree_c failed
ccl_expr_normalize_c failed

[This error was also occurring prior to the Service Pack / p_manage_01.]

We find that the records we resend to the server with UTIL F / 1 / 13 are *not* retrievable.

Resolution:
This problem was corrected by restarting Aleph *and* Oracle.

It's unclear if it was the Service Pack, the "account is locked", or p_manage_01 (or the combination of the preceding) which necessitated the restart of Oracle.

Note: The "illegal term", etc., message has continued for certain searches even after the restart of Oracle / correction of keyword searching.

See also KB 8192-4119.